Customer Reviews
Ask every customer for a review at the right moment, send one reminder, and publish the best ones.
- TriggerOrder completed
- ActionPlugFlow pack
- OutcomePublished testimonial
Works with WooCommerce and Shopify orders.
The PlugFlow platform
Connect. Automate. Flow.
PlugFlow is a business automation and integration platform with customer reviews built in. This page covers everything it does today, and says plainly what is live and what is still being verified.
Automate
Automate repetitive work
A workflow starts from a trigger, then runs steps in order: actions in your connected tools, waits, and checks that decide whether to continue.
The automation builder. Trigger: Razorpay payment captured, only when the amount is above zero. Steps: send a confirmation email with mapped customer fields, update the CRM over HTTP, notify the team, wait three days, then schedule a testimonial request.
- Triggers and actions
- Start from an order, payment, lead, testimonial, website event or your own API event.
- Field mapping
- Put values from the trigger and earlier steps into any later step.
- Delays and conditions
- Wait hours or days, and continue only when a check passes.
- Retries with backoff
- A failed step is retried with growing pauses; steps have timeouts.
- Duplicate protection
- The same event with the same idempotency key runs once.
- Dead-letter queue
- Runs that still fail are kept, not lost, so you can inspect them.
- Replay and cancel
- Replay a finished or failed run, or cancel one that is waiting.
- Execution logs
- Each run records every step, with secrets redacted.
Run states you will see
- Succeeded
- Running
- Waiting
- Failed
- Cancelled
- Dead-letter
Ready-made automation packs
Start with a workflow, not a blank canvas.
Each pack installs a set of automations you can adjust. Connect your services, answer a few questions, run a test, and switch it on.
Lead Conversion
Capture website enquiries, alert your team, forward them to your CRM and follow up automatically.
- TriggerWebsite enquiry
- ActionPlugFlow pack
- OutcomeTeam alerted, lead followed up
Sources: webhook, Webflow, Wix or the website snippet.
Order Notifications
Confirm payments to customers, tell them when orders ship, and alert your team about big orders and refunds.
- TriggerOrder paid or fulfilled
- ActionPlugFlow pack
- OutcomeCustomer and team informed
Six store sources: Shopify, WooCommerce, BigCommerce, Magento, Webflow and Wix.
Payment Automation
Receipts to customers, alerts to your team and a running ledger for every Razorpay payment.
- TriggerRazorpay payment
- ActionPlugFlow pack
- OutcomeReceipt sent, team alerted
Captured and failed payments, and refunds.
Connect
Connect the tools already running your business.
Every integration carries one of these labels, here and inside the product.
Verified live
Ready to use today
Built-in email, webhooks and HTTP requests, PlugFlow’s own events, and Razorpay: payment links, payment fetch, refunds, and payment, refund and order webhooks.
Built — final provider verification pending
Integration ready
These connectors are built and pass their tests against stand-ins. We are still verifying each one against the provider’s real service.
Customer Reviews — a native PlugFlow capability
Collect customer proof automatically.
A complete testimonial system, connected to the automation engine.
- TriggerOrder fulfilled
- ActionReview request
- CheckApproved?
- OutcomePublished on a wall
Collect
- Branded collection forms
- Review emails after an order
- CSV imports
- Chrome extension clipping from X, LinkedIn, Product Hunt and Google
Manage
- Approve or reject from a moderation queue
- Tag and feature
- Version history and an audit log for every change
- Consent text, timestamp and submission IP recorded
Showcase
- Custom colours and custom CSS
- White-label widgets and domain locking
- Video testimonials
- Verified-purchase badges
Six layouts
- GridEven cards in columns.
- MasonryCards of natural height.
- CarouselOne row that slides.
- ListFull-width rows.
- Single QuoteOne featured testimonial.
- Rating BadgeA compact average rating.
Plugins
PlugFlow where you already work
WordPress
Activate with a licence key and pick a wall.
- Shortcode
- Gutenberg block
- WooCommerce order follow-ups
Shopify
An app for Online Store 2.0 themes.
- Theme app block
- Review requests after fulfilment
- Verified-purchase badges
Chrome Extension
Clip praise into your workspace in one click.
- X and LinkedIn posts
- Product Hunt comments
- Google reviews
Build
Built for developers when no-code isn't enough.
A REST API with scoped keys and request IDs, signed inbound webhooks, cookie-free website events, and a connector SDK with a command-line tool.
- AvailableREST API
- AvailableInbound webhooks
- AvailableWebsite events
- AvailableCustom connectors
Registry publishing pendingSDKs for Node, PHP, Python are built and tested; public registry distribution is coming soon.
Manage clients
Run automation for every client without mixing their data.
Agency mode is for agencies and consultants who set up and look after PlugFlow for other businesses.
- Your organisationAgency owners, admins and delegated roles
- Client workspace AOwn data, usage and automationsIsolated
- Client workspace BOwn data, usage and automationsIsolated
- Client workspace COwn data, usage and automationsIsolated
- Organisations above workspaces
- One organisation holds any number of client workspaces.
- Delegated agency roles
- Your team gets access to client workspaces through the organisation.
- Client isolation
- Clients do not see the organisation, and cannot see other workspaces.
- Per-client usage
- Runs and usage are reported for each client.
- Clone packs
- Install a pack you configured for one client into another.
- Clone workflows
- Copy a workflow between client workspaces.
Operate securely
Built for workflows you can actually operate.
Concrete things the platform does. Each one can be traced to code or infrastructure.
- Authenticated inbound webhooksHMAC, header or URL authentication on every hook, with replay protection and secret rotation.
- Rate limitingInbound endpoints and the API are rate limited.
- Encrypted credentialsConnected-account credentials are encrypted at rest and redacted from run logs.
- Guarded outbound callsHTTP steps cannot reach internal network addresses.
- Retries and a dead-letter queueFailed steps retry with backoff. Runs that still fail are kept so you can replay them.
- Execution logsEvery run records each step, its input and its result, for your plan’s retention period.
- Domain-restricted widgetsLock each testimonial wall and site key to the domains you own.
- Audited moderationEvery testimonial change is versioned and written to an audit log.
- Dependency scanningProduction dependencies are audited on every change in CI.
- Separate stagingChanges run on an isolated staging environment before production.
Accounts and teams
Sign in with email or Google. Invite teammates, give each a role, and manage more than one workspace from the same account.
Your data, your control
Export your data, delete a workspace or delete your account yourself, from Settings → Danger zone.
How the service is run
PlugFlow’s operators review community connectors before they are shared, can suspend abusive accounts, and keep a deleted workspace restorable for seven days.
Privacy PolicyTermsData Processing AgreementRefund PolicyContact
Scale
Plans that grow with your usage
Free, Starter, Pro and Business differ by active automations, monthly runs and run-log retention.
| Plan | Free | Starter | Pro | Business |
|---|---|---|---|---|
| Price (INR, monthly) | Free | ₹679 | ₹1,699 | ₹3,399 |
| Active automations | 5 | 15 | 50 | Unlimited |
| Runs per month | 500 | 5,000 | 50,000 | 250,000 |
| Run-log retention | 30 days | 90 days | 180 days | 365 days |
| Team members | 1 | 1 | 3 | 10 |
| REST API and webhooks | Not included | Not included | Included | Included |
USD checkout coming soonPrices are charged in INR. International / USD payments are coming after payment-provider activation.
Connect. Automate. Flow.
Connect it once. Let the work flow.
Start on the free plan with one pack or one workflow, and add the rest as you need it.